CRM Software Developer

General Information

Position Purpose

We are looking for an individual who has a passion for technology and healthcare. This is a highly technical role with deep and meaningful connections to clinical operations, business operations, strategy, and process improvement. The role will focus on the following key areas:

Deep understanding of data and organizational information: The occupant of this role will be required to have a full and deep understanding of the processes and sources that generate information in the form of data for the organization. They will need to understand how we obtain or source data, the forms it takes, how it is manipulated or processed, where it is stored, how it can be used, and its strengths & limitations. This deep knowledge of our data is fundamental to success in all other areas of the role.

Customer Relationship Management (CRM) software development: Monument Health has elected to partner with Creatio, a software company that develops low-code CRM tools, to develop its CRM platform. The occupant of this role will be required to become acquainted with the use of the Creatio CRM platform, be the primary developer on the platform, partner with technology and operations partners to develop enhancements, and respond to any issues or concerns that might arise. While this platform is marketed as low-code, this role will be required to develop code-based solutions (e.g., C#, .NET, JavaScript, Python, etc) to respond to operational or technical needs, deploy and test these solutions, and then monitor and respond to any issues that might arise.

Data Integration and Management: This role will be responsible for the data movement and management between our cloud infrastructure (Google Cloud Platform) and the Creatio CRM platform. This requires designing and maintaining efficient data integration solutions, which may include API connections, data pipelines, or other methods of data transfer. A strong proficiency in programming languages is essential for building and troubleshooting these custom solutions. The position will also be accountable for the rigorous testing of these integrations to ensure data accuracy, security, and integrity.

Software Development Life Cycle (SDLC): Thoroughly break down the development process, such as analysis, study, design, coding, testing, launching, and support. Understand the SDLC process to effectively handle the entire development cycle and coordinate the necessary services at the right moment.

Process improvement: Monument Health places a high value on optimal use of resources via the principle of stewardship. This role will be responsible to identify opportunities to improve technical processes, build plans to address identified opportunities, and execute those plans. This role will be empowered to use a critical eye to identify how code, use of technical resources, algorithms, and reporting can be optimized and take necessary steps to achieve optimization goals.

Citizenship: The Software Developer role will be required to operate according to Monument Health core values and help advance the mission and vision of Monument Health.

Essential Job Functions

• Develop applications, dashboards, reports, code scripts, business processes, automations, and other technical features on the Creatio CRM platform following the Agile development process in collaboration with the IT and Operations teams at Monument Health.
• Architect, build, and manage robust data integration solutions to ensure seamless data movement and management between the Google Cloud Platform (GCP) infrastructure and the Creatio CRM platform.
• Use code and open-source technologies to analyze and report key metrics, answer business/clinical questions using principles of causal inference and optimize internal processes and tools.
• Conduct rigorous testing and quality assurance on all developed applications and integrations to ensure data accuracy, security, and integrity.
• Effectively translate user feedback and operational requirements into actionable technical tasks and system designs.
• Clearly communicate the status, functionality, and impact of platform updates to non-technical team members.
• Complete comprehensive data reviews and perform internal analysis to evaluate the completeness and accuracy of clinical and business data.
• Light housekeeping (shared by all employees).
• Protect Monument’s value by keeping information confidential.
• Review systems and processes and suggest/make modifications to address issues.
• Occasional travel is required for conferences and assignments.
• Perform other related duties as necessary for the purpose of ensuring the efficient and effective functioning of the organization.

Knowledge, Skills, Abilities, and Other Characteristics

• Entry-level healthcare experience or other experience having worked in a healthcare setting is preferred.
• Experience in Creatio (or some other CRM platform, e.g. Salesforce) is preferred. Specific training in Creatio will be provided upon hire.
• Demonstrable experience in using code to critically analyze or solve a problem is preferred.
• Demonstrated analytic skills and aptitude for using open-source software and coding environments (e.g., Python, SQL, Jupyter, C#, .net, java script,, etc.).
• Must be a highly-motivated, self-driven person who can learn quickly and be comfortable in a fast-paced, start-up environment where direct feedback is regularly provided.
• Must work well independently and on a team.
• Must be skilled in high-impact, business communication and demonstrate critical thinking skills.
• Must adopt and live the Monument Health core values.

Education and Certifications Requirements

Baccalaureate degree required. Training in a technical field (e.g. math, statistics, epidemiology, biostatistics, business analytics, data science) is preferred.

Monument Health Overview

Monument Health, LLC is a joint venture capitalized in 2015 and owned by Intermountain St. Mary’s Regional Medical Center and Primary Care Partners. Monument Health facilitates the largest and most comprehensive clinically integrated network (CIN) on Colorado’s Western Slope and delivers high-impact population health services. The high performing integrated network and population health services allow for better, more coordinated care and cost containment in the communities it serves.

Monument Health currently manages a network of 100,000+ members across the Western Slope, encompassing Commercial, Medicaid, CHP+, Medicare, Medicare Advantage, and Dual Special Needs (D-SNP) insurance plans with multiple payors. Self-funded employer groups may also utilize the Monument Health network and population health services on their TPA platforms. In addition, Monument Health offers analytics, population health and employee-based wellness programs and services.

Physical Aspects of the Job – Regularly Required to Perform Job Tasks

Physical Requirements 

Lifting Requirements

Working Environment

Vision Requirements

Hearing Requirements

Mental Requirements

OSHA Category Classification: Category III

The normal work routine of this position does not involve exposure to blood, body fluids, or tissues. The person holding this position will not be called upon to perform or assist in emergency medical care or first aid or to be potentially exposed in some way. Category III does include handling of implements, utensils, equipment; using public restrooms and public telephones; and personal contacts such as handshaking.